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Complaints

At Dot Dot Loans we pride ourselves on our standards of customer service and fully observe the standards of 'Treating Customers Fairly' as set out by the FCA.

If you are unhappy with the service you are experiencing, and require a copy of our Complaints procedure, please contact us – you are entitled to receive it free of charge.

If you wish to make a complaint about our products or services, you can contact Customer Services on 0333 240 6215 or by emailing us at [email protected]. Alternatively, you can write to us at:

Dot Dot Loans
Building 1, The Phoenix Centre,
1 Colliers Way,
Nottingham,
NG8 6AT

We always hope that we can resolve any issues you raise and we always aim for complete customer satisfaction. However, if we are unable to resolve your complaint within 8 weeks you can refer it to the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567 Email: [email protected] Website: www.financial-ombudsman.org.uk

Contact

In accordance with FCA requirements, we publish a complaints report every six months for Dot Dot Loans.

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